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Welcome to Elm Tree Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.


An Update from Elm Tree Surgery

The last few months have been a very challenging time for the NHS including general practice, and we would like to thank all our patients for being so accommodating and accepting of the changes we have had to implement.

We have now moved to a total triage model, so most consultations are on the telephone or via a video link, but we are offering face to face consultations where appropriate, after discussion with a doctor or nurse, or for most nursing procedures including immunisations, blood tests and dressings. The surgery has always remained open and we are now able to resume all the normal services as previously, with the exceptions of minor surgery, ear syringing and spirometry. Please do book for blood tests, annual review of chronic conditions, maternity care, coils, smears, implants, new baby checks, all immunisations and other checks as before.

Many patients have stayed away from general practice because of the Covid virus, but we don’t want any physical or mental health problems to be missed or forgotten, so please do call us if you have any medical concerns. We have the recommended PPE and strict cleansing procedures are in place. Please always wear a suitable face covering or mask when entering the surgery. Access to the building is now strictly by invitation. If you have acute or repeat medications to collect you will be contacted via a text or phone call when your medications are ready to collect.

We have made some changes to the annual reviews of long term conditions such as asthma, diabetes and heart disease. All or part of the review will now be via the telephone, and the date of the review will be aligned with the month of your birthday. This will make it simpler for everyone to know when the review is due and to make sure the repeat prescriptions match the review dates, but it may mean some patients have their next review slightly later or earlier than usual.

We have a new telephone system which should make it much easier to get through to the surgery, and which will give the caller a list of options so you can find the service you want more quickly and easily. Please bear with us over the next few weeks while we all get used to the new phone system.

We also encourage everyone to sign up for the NHS app. Once signed in, you will be able to access a range of services including booking a telephone appointment, requesting repeat prescriptions, or viewing your medical record, as well as being able to access the vast amount of excellent information and support available from the NHS. In time, there will be the facility to have on-line consultations which will often advise on self-management or give you quick, convenient and simple information and advice or alternatives to an appointment with a doctor or nurse. You can search for “NHS App” or use this link: https://digital.nhs.uk/services/nhs-app. You will then need to contact the surgery to complete the registration process.

We would also like to pay tribute to our wonderful clinical and especially the non-clinical staff all of whom have rapidly adapted to the changing circumstances and have continued to have the welfare and safety of the patients and community as our priority. The whole community has been brilliant in protecting the vulnerable and providing practical help and support, especially the staff at the Shrivenham Pharmacy, and the local Parish Councils, and the army of volunteers organised so ably by Councillor Chris Hand and his colleagues.

Thank you too for the Thursday ‘clap for carers’.

The Partners, Elm Tree Surgery

June 2020


Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

Please let reception know if you cannot manage the stairs to the first floor consulting rooms. There is access for wheelchairs to all ground floor consulting rooms and the toilets.

(Site updated 24/06/2020)
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